FAQ

How can I change my Username/Password?
Actually, you cannot change your Username/Password. If for some reason you do want to change this information, the only way out is to cancel this account an...
Thu, 14 Jun, 2018 at 2:47 PM
I've lost my Username/Password, what now?
Don’t worry. This problem can be easily solved if you send us your email address and the name of the site you became a member of. We'll email the crede...
Mon, 17 Sep, 2018 at 6:14 PM
My Password and Username don't work
First, make sure you type your username and password correctly as they are case sensitive.  Second, check your membership validity as it might have expired...
Sun, 12 May, 2019 at 2:22 PM
How do I cancel my membership?
If you want to cancel your membership, you will have to get in contact our billing companies directly. Below are our billing companies and their support/cus...
Sun, 12 May, 2019 at 2:21 PM
How can I find my account information?
All your account information are sent to the email address you used at the time of registration. In case these details have not been sent to you for whatever...
Mon, 17 Sep, 2018 at 6:15 PM
How can I confirm that my membership has been canceled?
You will receive a confirmation email from the billing provider stating that your membership has been canceled.
Mon, 17 Sep, 2018 at 6:15 PM
How does billing work on a trial membership?
Trial memberships are offered to new members which gives them access to the site for a definite period of time. When the trial period expires, you will auto...
Thu, 13 Sep, 2018 at 2:41 PM
I have problems playing videos on the site.
Please contact send us a message for assistance. Please include your device type, operating system version, browser type and version and/or any information ...
Sun, 12 May, 2019 at 2:24 PM
Didn't find the answer?
If you’ve got an answer which is not listed here you may contact a representative from our customer service support directly to ask him/her for assistance
Thu, 13 Sep, 2018 at 2:50 PM